Returns & Refunds FAQs
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Returns & Refunds FAQs

An item was lost or damaged during shipping

If your item was damaged during shipping, you are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service photographs clearly showing the problem with the item and its courier number as soon as possible. Please also provide "Proof of Damage" documentation from your courier. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it, contact us saying you rejected the package (see above), and chinathebox.com will then ship you a new item immediately.

To report a lost or damaged item, please contact our Customer Service:

An item is missing from my shipment

If your order is missing an item, please contact Customer Service:
Email:service@chinathebox.com

Our Customer Service team will respond to you within 24 hours.
Once Customer Service confirms an item is missing, we will begin processing a new one for you.

I received an incorrect item

If you received an incorrect item, you can exchange it for the correct item or receive a full refund. To begin the process, you can contact Customer Service:
Email:chinathebox@gmail.com
24*7 Call:86015008250329

Our Customer Service team will respond to you within 24 hours.
Once Customer Service confirms an item is incorrect, we will provide information on sending it back to us.
Once we receive the incorrect item, we will begin processing the correct item for you.

How do I return an item?

chinathebox.com hopes you will be satisfied with every purchase you make, but in some cases a customer may want to return an item. You can view the steps in our return process in the chart below:

Please fill out the form, including as many details as possible and uploading photos that clearly show the problem with the item (if necessary).
Our Customer Service team will respond to you within 24 hours.
Customer Service will approve your return and send you a Product Return Form. Please fill it out completely and send your item(s) back to us as soon as possible.
When we have received your package, your return will be processed in 3 to 5 business days and then your refund will be issued.

 

Have you received my returned items?

When returning an item, we recommend using your local postal service that provides tracking information and a Customs form, instead of a courier agency such as UPS, DHL or FedEx. 

Once we’ve received your package, we will begin processing your return, which may take up to 3-5 business days. When processing is completed, we will contact you and issue your refund. For more information on how long it takes to receive a refund,

I've returned my item; how soon will I receive my refund?

In most cases, we will refund your money within 48 hours after your package has been processed. The time it takes to receive your refund will differ based on the payment method you used.

Credit/Debit Card

It will take 7-45 days for your credit card company to process the refund and credit your account.

PayPal

If you are a registered PayPal member, your refund has been completed instantly. You may check your PayPal account for more information regarding the refund.
If you are an unregistered PayPal user, it will take 7-45 days for PayPal to process your refund and return the money to your credit card account.

Western Union

For customers that paid using Western Union, we recommend using PayPal to receive your refund to avoid processing fees and get your refund immediately. If you want to receive your refund through Western Union, you will need to provide us with your necessary information and then go to a bank in your home country that supports Western Union to pick up your refund using the details we provide.

Wire Transfer

Unfortunately, we cannot give more information on how long it will take to credit your account as it depends on your bank’s procedures. We recommend contacting your bank if you have any questions regarding a refund.


 
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